Intelligence quotient is not enough for a civil servant it has to be backed by emotional intelligence. The nature of work is very different and complex. It becomes hostile sometimes. Hence the situation demands emotional intelligence. Further public dealing and public service make it necessary to have emotional intelligence. Mechanisation and too much rule bound make bureaucracy insensitive. Civil service itself is beset with problems of corruption, inefficiency, externalpressures, extensive paper work etc. People have become more aware and demanding towards good governancePublic policies are scrutinized in much detail due to media and the internetTherefore, it is easy to lose control over one’s emotions in such a high pressuresituation on daily basis.
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